Refund Policy | Strisutram Media

Strisutram Media Refund & Cancellation Policy

This Refund & Cancellation Policy governs the terms under which refunds and cancellations are processed for digital products, services, and physical products (such as paperback and hardcover books) sold by Strisutram Media Private Limited.

Refund & Cancellation Policy

Refund Policy for Paperback and Hardcover Books

This Refund Policy outlines the terms and conditions for processing refunds related to paperback and hardcover book purchases through Strisutram Media Private Limited, with a specific focus on aligning practices with the standards set by Notion Press and Amazon.

1. Paperback and Hardcover Books Purchased on Strisutram Media

1.1 Refund Eligibility: Refunds for paperback and hardcover book purchases are eligible only for damaged or defective items. Customers must report such issues within [specified time frame, e.g., 14 days] of receiving the product.

1.2 Return Process: To initiate a refund, customers should contact our customer support team through the designated channels provided on our website or by emailing Strisutram.media@gmail.com. Please include order details, clear images of the damaged or defective product, and a brief description of the issue.

1.3 Verification and Resolution: Upon receiving the request, our team will review the reported issues. If the damage or defect is verified, we will process a replacement or issue a refund, depending on the customer's preference.

2. Paperback and Hardcover Books Purchased on Notion Press

2.1 Refund Eligibility: Refunds for paperback and hardcover book purchases made through Notion Press are subject to Notion Press's refund policies. Customers are encouraged to review Notion Press's refund terms on their website for detailed information.

2.2 Notion Press Support: Customers who purchased books on Notion Press and encounter issues should contact Notion Press customer support for assistance. Any refunds or returns will be processed in accordance with Notion Press's policies.

3. Paperback and Hardcover Books Purchased on Amazon

3.1 Refund Eligibility: Refunds for paperback and hardcover book purchases made through Amazon are subject to Amazon's refund policies. Customers should refer to Amazon's refund terms on their website for specific guidelines.

3.2 Amazon Support: Customers who purchased books on Amazon and face issues should contact Amazon customer support for assistance. Any refunds or returns will be handled according to Amazon's policies.

4. Exceptions

Exceptions to this Refund Policy may be considered in unique circumstances and at the sole discretion of Strisutram Media. We reserve the right to modify or update this policy without prior notice.